Política de envío
At Prickly Petal Boutique every order is packed with care and shipped with the reliability you deserve. Please take a moment to read our shipping policy in full before placing your order. By purchasing from Prickly Petal Boutique you agree to the terms outlined below.
Processing and Fulfillment
Please allow 1-3 business days for your order to be processed and prepared for shipment. Business days are Monday through Friday, excluding US federal holidays. You will receive a tracking number via the email address on file as soon as your order has shipped.
Please note that an order is marked as shipped at the time we print the shipping label. Once your package has left our hands it is in the care of the carrier. Prickly Petal Boutique is no longer responsible for your order once it has been handed off to UPS. We will do everything we can to assist you but the responsibility for delivery lies with our shipping partner. You will need to follow up directly with UPS for any delivery concerns once your order has shipped.
Please allow 1-4 business days for tracking information to update in the system after you receive your tracking number.
Our Shipping Carrier
We use UPS exclusively for all domestic and international shipments. We do not ship via USPS, FedEx or any other carrier. UPS gives every customer full end-to-end tracking and reliable delivery — because your beads deserve a carrier you can actually trust. 🌸
United States Shipping
Free Shipping: All US orders over $75 ship free via UPS Ground. Orders under $75 are charged a flat rate calculated at checkout based on your location and order weight.
Shipping Methods:
| Method | Estimated Delivery |
|---|---|
| UPS Ground | 3-7 business days |
| UPS Standard | 1-5 business days |
Delivery times are estimates and begin after your processing period of 1-3 business days. Prickly Petal Boutique is not responsible for carrier delays once your order has shipped.
Please Note: UPS does not deliver to P.O. Boxes. All orders must be shipped to a physical street address.
Lost, Stolen or Damaged Packages
Once your order has been marked as shipped and has left our hands, Prickly Petal Boutique is not responsible for lost, stolen or damaged packages. All claims must be filed directly with UPS. We will assist where we are able but we cannot guarantee outcomes as delivery is in the hands of the carrier.
No refunds will be issued for lost or stolen packages.
Damage claims are reviewed on a case by case basis only. If your order arrives damaged please photograph both the damaged packaging and the products and contact us at boutiqueinfo@pinkfloralgroup.com within 2 days of delivery. No shipping fees will be refunded regardless of the outcome of a damage review. Please note that if a refund is authorized due to damages, you will be responsible for shipping back the damaged product before refund would be issued. That will be the customers cost, not Prickly Petal Boutique. If Prickly Petal Boutique finds damage was due to customer's own doing and not a manufacturer defect, no refund will be authorized and we will dispose of product.
International Shipping
We are proud to ship to the following countries:
Canada · Australia · United Kingdom · New Zealand · Ireland · Germany · Netherlands · Sweden · Denmark · Norway
All international orders ship via UPS international services with full end-to-end tracking. We do not use any other carrier for international shipments.
Please read the following section carefully before placing an international order. International shipping involves customs authorities, import regulations and duties that are entirely outside our control. By placing an international order with Prickly Petal Boutique you acknowledge and accept the terms below.
International Processing and Delivery
All international orders are processed within 1-3 business days. Once shipped, estimated delivery times are as follows:
| Country | Estimated Delivery After Processing |
|---|---|
| Canada | 3-7 business days |
| United Kingdom | 5-10 business days |
| Ireland | 6-12 business days |
| Germany | 5-10 business days |
| Netherlands | 5-10 business days |
| Sweden | 6-12 business days |
| Denmark | 6-12 business days |
| Norway | 6-12 business days |
| Australia | 6-12 business days |
| New Zealand | 7-14 business days |
These are estimates only. Customs processing, carrier conditions and peak shipping seasons — particularly November through January — can extend delivery times beyond these estimates. Prickly Petal Boutique is not responsible for delays caused by customs or the carrier.
Free shipping on orders over $75 applies to United States orders only. International shipping rates are calculated at checkout based on your country, order weight and dimensions.
Customs, Duties and Taxes
Where applicable, estimated duties and taxes will be displayed on the checkout page prior to completing your order. Please be aware that the actual fees assessed when your shipment reaches your country's customs may differ from the estimate shown at checkout. Any additional duties, taxes or fees assessed by customs beyond what was collected at checkout are entirely outside our control and are the sole responsibility of the customer.
It is the responsibility of every international customer to research their country's import regulations, duty thresholds and customs requirements before placing an order. Prickly Petal Boutique will not reimburse customs fees, duties or taxes under any circumstances.
All international shipments include accurate customs documentation with full declared values and correct product classifications. We do not falsify customs declarations or mark orders as gifts to reduce duties. Please do not request this — it is illegal under both US and international law and may result in your package being seized.
Refused, Seized, Lost and Stolen Packages
No refunds will be issued for refused, lost, stolen or seized packages under any circumstances. No shipping fees, product costs or duty fees will be refunded in these situations.
International shipping carries inherent risks. By placing an international order with Prickly Petal Boutique you acknowledge these risks and accept full responsibility for understanding your country's import rules prior to ordering. We encourage every international customer to research their country's customs regulations and duty thresholds before placing an order.
If your package is held at customs, please contact UPS directly in your country and watch your email for any communication from your customs authority. If your package has not moved in more than 10 business days please reach out to us at boutiqueinfo@pinkfloralgroup.com and we will do everything we can to assist on our end.
Damages on International Orders
International damage claims are reviewed on a case by case basis only. If your order arrives damaged please photograph both the damaged packaging and the products and contact us at boutiqueinfo@pinkfloralgroup.com within 7 days of delivery. No shipping fees or duty fees will be refunded regardless of the outcome of any damage review. Please see above for damage authorizations as the same applies for international orders.
Returns and Exchanges
Prickly Petal Boutique does not offer returns or exchanges. All sales are final. Please review your order carefully before completing your purchase. If you have questions about a product before ordering we are happy to help — reach out to us at boutiqueinfo@pinkfloralgroup.com before placing your order.
Contact Us
Have a question about your order? We are here to help.
boutiqueinfo@pinkfloralgroup.com
We respond to all inquiries within 1-2 business days, Monday through Friday. ✝️🌸