Refund policy

We do not allow refunds unless you received your item damaged or broken. Proof of condition is required. You have 24 hours from time of delivery to let us know.

We are not responsible for lost or undelivered packages as you will need to file a claim with the carrier. 

If your return is accepted, you will be responsible for shipping back the items at your own expense. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at boutiqueinfo@pinkfloralgroup.com

You can always contact us for any return question at boutiqueinfo@pinkfloralgroup.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at boutiqueinfo@pinkfloralgroup.com